Privacy Policy

This site is owned and operated by Delmar Air Conditioning Pty Ltd and Delmar Services Pty Ltd, we are committed to protecting your privacy and employ the following practice in the handling of your personal information online or in direct communication with our office.

Information Collection

You may visit and browse our website without disclosing any personal information, in the advent that you request any of our services or place an order the information you voluntarily provide will be the details necessary for us to provide the service/s requested.

When you contact our office directly (phone, email or mail) the information you voluntarily provide is used to supply the service/s requested.

Any credit card detail provided is used for settlement of products and services provided and immediately deleted. No credit card information is stored within our database service.

Your personal information will not be passed to any third party unless it is directly related to the provision of the service/s requested, or as required by law.

How do we use your Stored Information

Primarily your information is used for the provision of goods and services requested which will include product information, quotations, invoicing, programming or as required to fulfil your order.

*Your details may be further used to circulate newsletters, offer new service/s or products that we feel may be of interest to you.

* We may request your participation in a survey for the monitoring of our company performance with relation to operations, products and services.

Any information derived from surveys or online data will be aggregated and will not contain any personal details. These aggregated results may be shared with suppliers, our marketing agents or business partners as required.

We do track user traffic through our site, this data does not disclose information about individual users.

The tracking data is used for the analysis of the various pages and components of our site. This information is then used for future reference in the development of our site to best suit our user needs.

*You may opt out of communications at any time by contacting our office, sales@delmar.com.au detailing the services that you no longer wish to receive.

Processing your Online Payment

We may provide paid products and/or services within the Service. In that case, we will use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

Currently Delmar Air Conditioning Pty Ltd utilises Stripe to handle all online transactions. Their Privacy Policy can be viewed at https://stripe.com/en-au/privacy

Access to your Stored Information

If you would like to access, update or have your personal information deleted please contact our office, sales@delmar.com.au with full details of your requirement.

Your Consent

By voluntarily submitting your details to this site or our office you consent to the use of this information by Delmar air Conditioning Pty Ltd and/or Delmar Services Pty Ltd.

To keep you up to date with our Privacy Policy any changes will be reflected in this document.